You have a right to cancel your order for goods from the date of the contract and up to 7 working days, starting from the day after you receive the goods. We will return your money within 30 days of receipt of cancellation. You will have to pay the cost of returning the goods (unless the goods have been agreed to be faulty in which case we will refund the return postage cost). If you do not return the goods as requested and we collect the goods from you we can make a reasonable deduction from the refund to cover the direct cost of collecting the goods. Please note that the original shipping cost (at the time of placing order) is non refundable in all cases.
2. How to Cancel
To cancel you can email or write to us (see contact us page).
Return authorisation: It is important that all returns/exchanges be authorised with a valid return code before any items are sent back. Email your request and we will get back to you ASAP. Any unauthorised returns may be subject to an admin charge.
4. If the Goods are Faulty
If the goods are faulty or different from what you ordered, you have 7 days from receipt of the goods to reject the goods for a full refund (excluding postage). We will provide a refund as soon as possible and at the latest, within 30 days of agreeing to give the refund. These clauses will not affect your statutory rights.
Exchange: We only pay one way postage for one time only. So we despatch your exchanged item free of charge to you the first time but any exchanges thereafter will need to be paid by the customer.
If an item is unavailable through no fault of our own it will be replaced with a similar item.
6. Delivery Time
We aim to offer a fast and reliable service. Items are in stock (unless otherwise stated) and will be dispatched the following working day, providing your order is received before 2pm. Orders received after 3pm will be dispatched the day after. We use DPD on a NEXT WORKING DAY delivery service, and providing you have given email/mobile contact information you will automatically receive a 1 hour time slot for your delivery from DPD. Once your package has left our premises you will deal with DPD directly. Very rarely, due to forces outside of our control (ie. bad weather) your parcel may not be able to be delivered the next day. Should this happen you will be notified by the courier.
7. Delivery Charges
Our delivery is FREE for UK MAINLAND ONLY. If you live in Highlands & Islands, Channel Islands or Northern Ireland you will be charged an additional £10. If you are unsure or would like to contact us, please email firstname.lastname@example.org and we will reply as soon as possible.
8. Refund Policy
We are confident that every product we sell has been outstandingly researched, meticulously manufactured, and specifically selected to give you and your baby optimum benefits. If for any reason whatsoever you wish to return any product, you may do so up until 30 days after you receive your products. Any returned products must be unused and in their original packaging. We will then give you a full refund, no questions asked. Please note that refunds do not include the postage and packaging charges.
9. Force Majeure
The Seller shall have the right to cancel or to reduce the volume of the goods delivered if it is prevented from or hindered in delivery of the goods through any circumstances beyond its control including (but not limited by) industrial action, war, fire or prohibition or enactment of any kind, without incurring any liability for any loss or damage whatsoever resulting therefore.