1. General

You have a right to cancel your order for goods from the date of the contract and up to 7 working days, starting from the day after you receive the goods. We will return your money within 30 days of receipt of cancellation. You will have to pay the cost of returning the goods (unless the goods have been agreed to be faulty in which case we will refund the return postage cost). If you do not return the goods as requested and we collect the goods from you we can make a reasonable deduction from the refund to cover the direct cost of collecting the goods. Please note that the original shipping cost (at the time of placing order) is non refundable in all cases.

2. How to Cancel

To cancel you can email or write to us (see contact us page).

3. Returns

Return authorisation: It is important that all returns/exchanges be authorised with a valid return code before any items are sent back. Email your request and we will get back to you ASAP. Any unauthorised returns may be subject to an admin charge.

4. If the Goods are Faulty

If the goods are faulty or different from what you ordered, you have 7 days from receipt of the goods to reject the goods for a full refund (excluding postage). We will provide a refund as soon as possible and at the latest, within 30 days of agreeing to give the refund. These clauses will not affect your statutory rights.
Exchange: We only pay one way postage for one time only. So we despatch your exchanged item free of charge to you the first time but any exchanges thereafter will need to be paid by the customer.

5. Availability

If an item is unavailable through no fault of our own it will be replaced with a similar item.

6. Delivery Time

We aim to offer a fast and reliable service. Hospital bags are in stock (unless otherwise stated) and will be dispatched within 2 working days, providing your order is received before 2pm. Caddy & pump bottle orders will be dispatched within 7 days. We currently use myHermes which is a 3-5 working day service. Once your package has been dispatched you will receive a tracking number provided to the email address given. It is VERY important to keep track of your parcel as only 3 attempted deliveries will be made. After this time the parcel will be returned to Bags of Essentials. If a parcel is returned through no fault of our own, and if this should happen a £5 admin charge will be deducted from any refund given.

7. Delivery Charges

Our delivery is FREE on all hospital bag orders, and included in the price for all caddy & pump bottle orders. Delivery is for UK MAINLAND ONLY. If you live in Highlands & Islands, Channel Islands or Northern Ireland please contact us prior to ordering. If you are unsure or would like to contact us, please email info@bagsofessentials.co.uk and we will reply as soon as possible.

8. Refund Policy

We are confident that every product we sell has been outstandingly researched, meticulously manufactured, and specifically selected to give you and your baby optimum benefits. If for any reason whatsoever you wish to return any product, you may do so up until 30 days after you receive your products. Any returned products must be unused and in their original packaging. We will then give you a full refund, no questions asked. Please note that refunds do not include the postage and packaging charges.

9. Force Majeure

The Seller shall have the right to cancel or to reduce the volume of the goods delivered if it is prevented from or hindered in delivery of the goods through any circumstances beyond its control including (but not limited by) industrial action, war, fire or prohibition or enactment of any kind, without incurring any liability for any loss or damage whatsoever resulting therefore.